Our verdict
Gong and Grain are both sales-intelligence tools for restaurants. On our independent rubric, Gong scores 4.1/5 versus 4.1/5 for Grain. Choose Gong if you're Revenue organizations that need conversation intelligence at scale or Sales leaders wanting deal-risk visibility, coaching, and forecasting in one platform; choose Grain if you're Revenue teams wanting clips, highlights, and coaching insights or Teams that record many calls and want unlimited recording at low cost.
Side-by-side comparison
| Metric | Gong | Grain |
|---|---|---|
| Editorial score | 4.1/5 | 4.1/5 |
| G2 rating | 4.7/5 (6671) | — |
| Capterra rating | — | — |
| Starting price | Custom quote — per-user licenses plus a platform fee based on user count | Free; Starter $15/seat/mo (annual) |
| Free tier | ||
| Free trial | ||
| Integrations | 10 · Salesforce, HubSpot, Microsoft Dynamics… | 7 · Zoom, Google Meet, Microsoft Teams… |
| Best for | Revenue organizations that need conversation intelligence at scale, Sales leaders wanting deal-risk visibility, coaching, and forecasting in one platform, Enterprises with a large tech stack (435+ integrations in the Gong Collective) | Revenue teams wanting clips, highlights, and coaching insights, Teams that record many calls and want unlimited recording at low cost, Companies running Webex or Slack huddles alongside Zoom/Meet/Teams |
| Category | sales-intelligence | sales-intelligence |
| Founded | 2015 | 2018 |
| HQ | San Francisco, California, USA | San Francisco, California, USA |
A teal check marks the stronger option on each measurable row. Ratings are sourced from G2/Capterra with attribution on each listing.
Gong
- Category leader in revenue/conversation intelligence
- 435+ integrations via the Gong Collective
- Excellent independent reputation (4.7/5, 6,671 G2 reviews)
- AI agents automate follow-ups and pipeline hygiene
- No published pricing — custom quote with per-user licenses plus a platform fee
- No free tier or self-serve trial
- Overkill for anyone who only needs meeting notes
Grain
- Unlimited recordings even on the $15/seat Starter plan
- Clip and highlight creation for sharing call moments
- Supports Webex and Slack huddles in addition to Zoom/Meet/Teams
- AI coaching and team interaction insights on Business
- Conversation-intelligence focus may exceed simple-notes needs
- Top features (AI coaching) require the Business plan
- Multilingual support is narrower than the broadest competitors
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