Our verdict
Fathom and Fireflies.ai are both general-notetaker tools for restaurants. On our independent rubric, Fathom scores 4.5/5 versus 4.4/5 for Fireflies.ai. Fireflies.ai is the cheaper entry point (Free; Pro $10/seat/mo annual ($18 monthly)). Choose Fathom if you're Individuals who want unlimited free recording and transcription or Sales teams wanting CRM sync, Deal View, and AI scorecards; choose Fireflies.ai if you're Multilingual teams needing 100+ language transcription or Companies that want CRM and Slack push on a mid-tier plan.
Side-by-side comparison
| Metric | Fathom | Fireflies.ai |
|---|---|---|
| Editorial score | 4.5/5 | 4.4/5 |
| G2 rating | — | — |
| Capterra rating | — | — |
| Starting price | Free; Premium $16/mo annual ($20 monthly) | Free; Pro $10/seat/mo annual ($18 monthly) |
| Free tier | ||
| Free trial | ||
| Integrations | 8 · Zoom, Google Meet, Microsoft Teams… | 7 · Zoom, Google Meet, Microsoft Teams… |
| Best for | Individuals who want unlimited free recording and transcription, Sales teams wanting CRM sync, Deal View, and AI scorecards, Users who want a choice of bot-free or bot capture | Multilingual teams needing 100+ language transcription, Companies that want CRM and Slack push on a mid-tier plan, Buyers who want a generous free tier with unlimited transcription |
| Category | general-notetaker | general-notetaker |
| Founded | 2020 | 2016 |
| HQ | San Francisco, California, USA | San Francisco, California, USA |
A teal check marks the stronger option on each measurable row. Ratings are sourced from G2/Capterra with attribution on each listing.
Fathom
- Unlimited free recording, transcription, and storage
- Choice of bot-free or bot capture
- Strong sales tooling (Deal View, AI scorecards, CRM sync)
- Affordable Premium tier (~$16/mo annual)
- Free plan limited to 5 AI summaries per month
- Team tiers require a 2-user minimum
- Multilingual coverage trails the broadest competitors
Fireflies.ai
- Free plan with unlimited transcription and AI summaries
- Transcription in 100+ languages with auto-detection
- Conversation intelligence and team talk-time analytics
- Affordable Pro tier at $10/seat/mo annual
- AI features are metered by a credit system
- Salesforce, HubSpot, and Slack integrations require Business ($19/seat) or higher
- Enterprise tier is annual-billing only
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