Our verdict
Otter.ai and Granola are both general-notetaker tools for restaurants. On our independent rubric, Otter.ai scores 4.4/5 versus 4.2/5 for Granola. Choose Otter.ai if you're Teams running mostly Zoom, Google Meet, or Microsoft Teams calls or Users who want to search and query a large meeting archive by chat; choose Granola if you're People who take their own notes and want AI to enhance rather than replace them or Users who refuse to send a bot into meetings.
Side-by-side comparison
| Metric | Otter.ai | Granola |
|---|---|---|
| Editorial score | 4.4/5 | 4.2/5 |
| G2 rating | — | — |
| Capterra rating | — | — |
| Starting price | Free (Basic); Pro $8.33/user/mo annual ($16.99 monthly) | Free (Basic, limited meeting history); Business $14/user/mo |
| Free tier | ||
| Free trial | ||
| Integrations | 7 · Zoom, Microsoft Teams, Google Meet… | 6 · Attio, Notion, Slack… |
| Best for | Teams running mostly Zoom, Google Meet, or Microsoft Teams calls, Users who want to search and query a large meeting archive by chat, Buyers who want a free tier to evaluate before paying | People who take their own notes and want AI to enhance rather than replace them, Users who refuse to send a bot into meetings, Teams that want meeting context piped into other AI tools via MCP/API |
| Category | general-notetaker | general-notetaker |
| Founded | 2016 | 2023 |
| HQ | Mountain View, California, USA | London, United Kingdom |
A teal check marks the stronger option on each measurable row. Ratings are sourced from G2/Capterra with attribution on each listing.
Otter.ai
- Free Basic tier with 300 monthly minutes for evaluation
- Mature natural-language chat across all past meetings
- Live shared notes visible to all participants
- Affordable annual Pro pricing (~$8.33/user/mo)
- Pro plan is capped at 1,200 recording minutes per month
- Bot-based capture only; no fully bot-free mode
- Enterprise pricing is custom-quoted via demo
Granola
- No bot in the call — capture via computer audio
- Enhances your own notes instead of replacing them
- Strong momentum: $125M Series C at a $1.5B valuation (March 2026)
- MCP/API lets meeting context power Claude, ChatGPT, and other AI tools
- Free Basic tier has limited meeting history
- Advanced integrations (Notion, Slack, HubSpot, Attio, Affinity, Zapier) require Business
- No sales coaching or conversation-intelligence analytics
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