Our verdict
Fireflies.ai and Circleback are both general-notetaker tools for restaurants. On our independent rubric, Fireflies.ai scores 4.4/5 versus 4.1/5 for Circleback. Fireflies.ai is the cheaper entry point (Free; Pro $10/seat/mo annual ($18 monthly)). Choose Fireflies.ai if you're Multilingual teams needing 100+ language transcription or Companies that want CRM and Slack push on a mid-tier plan; choose Circleback if you're Teams that want accurate notes plus auto-assigned action items or Users with technical vocabulary needing precise transcription.
Side-by-side comparison
| Metric | Fireflies.ai | Circleback |
|---|---|---|
| Editorial score | 4.4/5 | 4.1/5 |
| G2 rating | — | — |
| Capterra rating | — | — |
| Starting price | Free; Pro $10/seat/mo annual ($18 monthly) | Individual $20.83/user/mo; Team $25/user/mo |
| Free tier | ||
| Free trial | ||
| Integrations | 7 · Zoom, Google Meet, Microsoft Teams… | 7 · Zoom, Google Meet, Microsoft Teams… |
| Best for | Multilingual teams needing 100+ language transcription, Companies that want CRM and Slack push on a mid-tier plan, Buyers who want a generous free tier with unlimited transcription | Teams that want accurate notes plus auto-assigned action items, Users with technical vocabulary needing precise transcription, Buyers who want heavy meeting automation across 1,000+ apps |
| Category | general-notetaker | general-notetaker |
| Founded | 2016 | 2023 |
| HQ | San Francisco, California, USA | New Castle, Delaware, USA |
A teal check marks the stronger option on each measurable row. Ratings are sourced from G2/Capterra with attribution on each listing.
Fireflies.ai
- Free plan with unlimited transcription and AI summaries
- Transcription in 100+ languages with auto-detection
- Conversation intelligence and team talk-time analytics
- Affordable Pro tier at $10/seat/mo annual
- AI features are metered by a credit system
- Salesforce, HubSpot, and Slack integrations require Business ($19/seat) or higher
- Enterprise tier is annual-billing only
Circleback
- Highly accurate transcription, including technical terms
- Reliable auto-assigned action items
- 1,000+ app integrations and automations
- Strong founding team (ex-Stripe, ex-Tableau)
- No free subscription tier (trial only)
- Young company (founded 2023)
- Limited deal/revenue intelligence
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